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Add A Little Hoopla to your Improvement Culture thumbnail

Carl Holte loves Hoopla. Not hoopla as in the form of exuberant celebration, but hoopla as in the name of an improvement technique used at the Web Industries Hartford, Connecticut unit where Carl is the plant manager. Hoopla is a simple, quick improvement technique that is used at the end of every meeting or event. Participants are asked three questions: What Went Well What Didn’t Go Well What Should We Do Differently The rules for participants are simple: All feedback  »  Read More

Organizational Improvement

Not long ago I was talking with the CEO of a medium-sized company who had just completed a major revamping of his organization. He had worked with a number of consultants to install several new technologies and pieces of equipment, and to radically change core processes in order to streamline the way work was done. A large loan was needed to fund the initiative, and while the CEO was proud of the accomplishment, he was also a bit reticent. “It took us 18 months of hard  »  Read More

The Surprising Consequences Of A High Performance Idea System

From time to time, when I have developed a good rapport with an executive, I will ask questions that go beyond the workplace. A while back this happened when I, along with my research partner Alan Robinson, visited Martin Edelston, founder and CEO of Boardroom Inc. Marty, who was well into his seventies at the time, was a legend in the direct marketing world, as well as a thoughtful leader. We tell a bit of Marty’s story in Ideas Are Free. We had just finished spending the  »  Read More

Welcome To The Blog

My goal with this blog is to explore ways to make organizations more successful while at the same time being excellent places to work. Through my work around the world, with organizations ranging from small start-ups to major government agencies, I have found that these two objectives are often mutually reinforcing. How can an organization, which is a collection of people pulled together for a common purpose, grow and prosper if its people are not growing and prospering?  »  Read More

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